This page explains how SpinFin handles the personal information players supply when they register, verify an account and make payments. The casino's terms treat its Privacy Notice as part of the binding agreement, and the English version of those terms prevails over any translation.
1. Information SpinFin collects
Data is gathered across a two-stage registration and, later, during verification.
- Login data: e-mail address plus password
- Identity details: first name, surname, date of birth, gender
- Contact details: mobile number, home address, postcode, country of residence
- Account settings: chosen payment currency
- Verification files: passport, driving licence or identity card; utility bill, bank statement or rental agreement
- Payment data: proof that the player owns the card, wallet or account used
- Financial checks: source of funds information where anti-money laundering rules require it
- Technical data: IP address, used to apply the one-offer-per-household rule
2. How the data is used
Each category serves a defined purpose in running the account.
- Opening the account and confirming the holder is an adult
- Verifying identity before bonuses are credited or withdrawals paid
- Processing payments back to the original method wherever possible
- Detecting duplicate accounts, bonus abuse and fraud
- Meeting anti-money laundering duties under the 5th AML Amendment
- Handling self-exclusion and account closing requests
2.1. Grounds for processing
Processing rests on the agreement players accept at registration, which binds them to the terms and Privacy Notice, plus the operator's anti-money laundering obligations, which require identity and source-of-funds checks.
3. Data sharing
The terms describe limited circumstances in which account data leaves SpinFin.
- Payment processors handling card, e-wallet, bank and crypto transactions
- Credit card processors, where purchases are judged an unacceptable risk; refunds are then issued to the card and appropriate authorities notified
- Investigations into identity, balance or source of funds, in which players agree to assist
4. Player controls over the account
Several actions are available to account holders through support.
- Requesting a break or self-exclusion by writing to support@spinfin.com; the account is closed within 24 hours
- Cancelling an active bonus from the Profile section
- Asking for the reasoning behind a decision on reasonable request, as the operator keeps records of its decisions
Players requesting self-exclusion are responsible for disclosing any other accounts they hold and for not opening new ones.
5. Data security
The terms set out a mix of technical and procedural safeguards.
- Games are reached only over a protected network that encrypts sensitive data
- Login credentials must be kept confidential by the player; the company is not liable for unauthorised use
- Accounts cannot be sold or transferred to another person
- Identity can be confirmed before any refund or transaction is released
6. Data retention
The published terms link retention to specific processes rather than fixed periods.
| Data type | What the terms state |
|---|---|
| Verification documents | Must be supplied within 30 days of a request; otherwise the transaction is not carried out and the account is closed |
| Decision records | Retained so that justification can be given on reasonable request |
| Erroneous transactions | Incorrect accruals are written off; amounts wrongly deducted are refunded within 30 days of detection |
7. Cookies
Cookie use is explained in the separate Cookie Policy.
8. Protection of minors
Registration by anyone below adult age is prohibited, and sign-up requires confirmation that the user is an adult. For households shared with children, the casino recommends parental control software such as Net Nanny.
9. Complaints about data handling
Privacy concerns go through live chat or support@spinfin.com. The terms describe no formal appeal stage beyond this contact.
10. Changes to this policy
The terms and associated notices may be updated by the company. Where translations exist, the English text remains the authoritative version.
11. User obligations
Players must register in their own correct name and keep details accurate. Breaches carry consequences:
- Duplicate accounts may be closed
- Third-party cards or wallets are not accepted
- Missing documents after 30 days lead to account closing with funds forfeited
- Transfers of funds between customers count as a breach of the terms
12. Contact information
Questions about personal data can be sent to support@spinfin.com or raised through live chat on the site.